Annual Niagara SCX Software Support and Maintenance Plus Priority Response includes: Niagara SCX Software Maintenance
Priority Customer Support - Technical Support Hotline Hours are Mon-Fri 8 AM - 5 PM U.S. Central Time.
- Priority Telephone Technical Support - Typical response is within one (1) hour during Technical Support Hotline Hours.
- Priority E-mail Technical Support - Typical response is within two (2) hours during Technical Support Hotline Hours.
Priority RMA Response:
- Priority RMA Turnaround Time - Repaired within two (2) business days after receipt of system. - Priority RMA Return Shipping - Return shipment via Priority Air by the third (3rd) business day
after receipt of system.
Out-of-warranty hardware repairs are not covered - Please see the Niagara RMA Policy at http://www.niagarastreamingmedia.com/pdf/rmapolicy.pdf for details.
Hardware Warranty Extensions (WAREXT1-NIA) are available at the time of original product purchase. Purchase this annual renewable support and maintenance agreement with Priority Response to receive Niagara SCX software updates that are released for your platform free of charge. You also receive free Priority software support via phone and e-mail along with Priority Response should you need to send your system to the factory. *Note that without this annual support agreement there will be a per incident charge ($95) for support.. Upgrades are available separately and include an Annual Support Agreement.