Avid Elite Support for Media Composer Subscription upgrades you from Standard Support - which is included with Media Composer Subscription - to Elite support for 1-year. The upgrade is specifically for Media Composer Subscription and cannot be applied to perpetual license versions of Media Composer (e.g., Media Composer 8).
Benefits of Elite Support:
Unlimited Web Support for up to 1-hour sessions
Highest Priority Critical Phone Support Channel
Access to Support Forums
Code Blue Escalation
On-Site Support for an additional fee in certain areas