Assurance for Avid Liquid Chrome HD Support from Avid allows is a 1-year support contract that gives you access to Avid's top-tier technical support. The contract covers Avid Liquid Chrome HD, giving you such benefits as extended telephone support hours, advanced replacement and preferred pricing on Avid replacement parts, access to the Avid web-based knowledge base, automatic software updates and a subscription to the Avid inFocus eNews newsletter. If you use Avid Liquid Chrome HD for business and find yourself in mission-critical deadline situations where you need an answer as soon as possible, you will quickly see the benefits of this enhanced support contract.

Key Features

Expert Support

You can be sure that an Avid expert will be on the other end of the line when you make a phone call with this support package. Avid trains their support team using a full systems approach, ensuring that the person on the other end of the line has a complete understanding of a production environment.

Extended Support Hours

Users working with Avid products are often under intense deadline pressure. Avid will help you meet your deadlines with extended support hours. Technicians will be available to field your calls from 9AM to 9PM, based in the Eastern (GMT -5) time zone.

Knowledge Base

Avid's web-based knowledge base gives you information on system techniques, technical notes and product news. This gives you the edge that you need to stay ahead of the curve on all the latest information for Media Composer software.

Hardware Support

Assurance adds an advanced exchange option for hardware replacement, as well as preferred pricing on parts. This minimizes downtime in the event of a hardware failure and also saves you money when replacing often-expensive hardware.

Includes 1 year of: all Software updates, unlimited Technical Phone Support (9am-9pm EST) and Advance exchange of in warranty parts (PCI Card and BOB).