Avid's One-Year Assurance for Xpress Studio offers software and application support to help keep your system running, isolate hardware issues, resolve software fixes, and help you fully utilize your application. With Avid's optional Assurance telephone support you gain unlimited access to customer support 24 hours a day, 7 days a week. You will have access to Avid's Web-based Knowledge Center for the latest system techniques, technical notes and product news.

Key Features

Telephone Support

With Avid Assurance telephone support you gain unlimited access to customer support 24 hours a day, 7 days a week.

Advanced Exchange and Preferred Pricing

After a representative finishes diagnosing your hardware failures, a support representative will send the required Avid replacement part via next-day delivery before you return the defective part, minimizing system downtime. There is a 24-hour turnaround in North America.

Web-Based Knowledge Center

You will have access to Avid's Web-based Knowledge Center for the latest system techniques, technical notes and product news.

Automatic Software Maintenance

There are automatic software maintenance releases for operational enhancements, minor new features, and bug fixes. When these become available you will be notified first.

Newsletter

You will receive a subscription to Avid's quarterly newsletter.